When did you start working at Satori? – I joined Satori in September 2016.
What did you initially do at Satori? – I started out as a Graduate Customer Care Consultant, performing daily checks on managed systems and handling customer support tickets, however this progressed over time to taking on new responsibilities and lead to becoming the Team Leader.
So what do you actually do at Satori? – I’m now a Team Leader of the Customer Care Team, managing and mentoring Graduate Consultants and helping out with project based work.
What is the best thing about working at Satori? – The best thing would have to be the people. Everyone is always ready to help one another and it’s great knowing there are always people you can rely on. There is always a new challenge on the horizon, so the work never gets stale.
What would your customers say about you? – Friendly and reliable.
What do you do in your spare time? – Gaming, Guitar and the Gym!
What message would you like to give your customers about your support team? – You can always reach out and my team will be ready to help with any issue, request or query you have!
How can people contact you? – I can be best reached via my email at firstname.lastname@example.org.
For our previous employee spotlight with Pat Mok: https://satorigroup.com.au/q-and-a-with-pat-mok/