Meet Ali Fardos

Q&A with Ali Fardos: Customer Care

When did you start working at Satori? – I joined Satori back in September 2016

Meet Ali Fardos – Team Leader of the Customer Care Team

What did you initially do at Satori? – I started out as a Graduate Customer Care Consultant, performing daily checks on managed systems and handling customer support tickets, however this progressed over time to taking on new responsibilities and lead to becoming the Team Leader.

So what do you actually do at Satori? – I’m now a Team Leader of the Customer Care Team, managing and mentoring Graduate Consultants and helping out with project based work.

What is the best thing about working at Satori? – The best thing would have to be the people. Everyone is always ready to help one another and it’s great knowing there are always people you can rely on. There is always a new challenge on the horizon, so the work never gets stale.

What would your customers say about you? – Friendly and reliable.

What do you do in your spare time? – Gaming, Guitar and the Gym!

What message would you like to give your customers about your support team? – You can always reach out and my team will be ready to help with any issue, request or query you have!

How can people contact you? – I can be best reached via my email at afardos@satorigroup.com.au.

 


For our previous employee spotlight with Pat Mok: https://satorigroup.com.au/q-and-a-with-pat-mok/

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Our Corporate Values

Own Customer Happiness

Own Customer Happiness

  • We believe our customers are at the core of all we do
  • We consistently under promise and over deliver
  • Our aim is to delight our customers

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Trust and Integrity

Trust and Integrity

  • Integrity is our greatest asset
  • We believe trust is the most important ingredient in any relationship.
  • We accept that trust sometimes must be earned over time and that it can be lost within seconds

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Enjoy What We Do

Enjoy What We Do

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  • We thrive on working collaboratively as a team to achieve great customer experiences
  • We take our responsibilities seriously but not ourselves

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Find a way

Find a way

  • Our ability to creatively and efficiently solve problems is one of our greatest differentiators.
  • We accept personal accountability and are willing to do what it takes by being proactive or willing to help without a second thought or complaint.

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Respect Differences

Respect Differences

  • We support everyone’s worth and dignity & encourage team members to express opinions and ideas
  • We reflect this by how we treat others, conduct ourselves, and how we work together with each other, partners, and customers

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